Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return. Returns are free – we pay for the return label.

How to return an item
1. Go to grp3d.shop/returns and choose "Start a return". Enter your order number and the email address or postcode used on the order.
2. Choose the items, tell us why you're returning them, and whether you'd like a refund, an exchange or a voucher. For faulty, damaged or wrong items, please add a photo.
3. We'll check your request, usually by the next working day, and email you a free Royal Mail Tracked 48 label.
4. Pack the item securely, stick the label on and drop it at a Post Office or parcel postbox.
5. Once it's back with us, we'll issue your refund, exchange or voucher – normally within 5 working days of you posting it.

You can follow every step at grp3d.shop/returns/track, and we'll email you each time your return moves on. Please don't send items back without starting a return first, as we won't be able to match them to your order.

Condition
Items should be unused and in the condition you received them, in their original packaging where possible. Due to the nature of 3D printing, small imperfections or visible layer lines are normal and part of what makes each piece unique.

Refund, exchange or voucher
- Refund: back to your original payment method. Your bank may take a few days to show it.
- Exchange: tell us what you'd like instead and we'll send it free of charge once your return arrives.
- Voucher: get 10% extra to spend on grp3d.shop (for example, a £20 return becomes a £22 voucher). Vouchers are valid for 3 months.

Faulty, damaged or wrong items
Please check your order when it arrives and start a return straight away if anything is faulty, damaged in the post or not what you ordered, so we can put it right.

Personalised and made-to-order items
Items made to your own design or personalised for you can't be returned for a change of mind, but we'll always put them right if they arrive faulty, damaged or wrong.

Marketplace orders
If you bought from us on Amazon, eBay, Etsy or TikTok Shop, please start your return through that marketplace.

Questions
Email hello@grp3d.shop or call 01495 820215 (Monday to Friday, 9am to 5pm).